Coverage, process and response time for every component we supply.
Applies to HV DC contactors, DC breakers, EV / ESS fuses, sensors, connectors and power modules supplied by Beian New Energy.
Confirmed by the original factory: free replacement or repair.
We bear round-trip freight on faulty parts.
Inherits the remaining term — never less than 3 months.
Indirect losses: downtime, labour, project delay, equipment damage.
Over-temperature, over-altitude, or unprotected corrosive / dusty environments.
Non-standard mounting, loose wiring, or no matching fuse / freewheeling diode.
Disassembly, modification, impact, condensation or lightning surge.
Contact arc wear and end of electrical service life.
Defaced nameplate, tampered serial, no shipment certificate, or out of period.
Shipment documents, nameplate photo and fault description.
Part goes back to the original factory.
Issued within 7 working days of receipt.
Defects free of charge; man-made damage quoted.
Send your product details — coverage confirmed within one business day.
