Warranty
Warranty & After-Sales Service
Clear, fair warranty terms for every HV DC contactor, DC circuit breaker and EV component we supply.
Scope of Application
This warranty applies to all series of high-voltage DC contactors, DC circuit breakers, EV fuses, current sensors, connectors and power modules supplied by Beian New Energy Co., Ltd. from the following brands:
Warranty Period
- Standard Warranty: 12-month factory warranty, starting from the shipment date.
- Extended Warranty: coverage beyond 12 months requires the operating conditions to be stated in writing in the contract; otherwise, the standard 12-month warranty applies.
Warranty Calculation Rules
- Unless otherwise agreed, the warranty period is uniformly calculated from the shipment date.
- For complete vehicle supporting projects, the start date may be agreed as the equipment off-line date in the contract.
- Replacement products within the warranty period inherit the remaining warranty period of the original product.
- If the remaining period is less than 3 months, a minimum 3-month warranty is guaranteed.
Warranty Service Content
- Within the warranty period, if the original factory confirms product manufacturing defects after inspection, free product replacement or maintenance services will be provided.
- The supplier shall bear the round-trip logistics costs of faulty products.
No indirect losses shall be compensated, including but not limited to: equipment downtime loss, disassembly and assembly labour costs, supporting equipment damage and project delay losses.
Warranty Exclusions
Rated Parameters Exceeded
Operation beyond nameplate ratings — including over-temperature, over-altitude, or harsh unprotected environments with corrosion or dust.
Improper Installation
Non-standard installation, incorrect or loose wiring, or operation without matching protective devices such as fuses and freewheeling diodes.
Unauthorized Handling
Unauthorized disassembly or modification, damage caused by human impact, water condensation, lightning surge and other external forces.
Normal Consumable Wear
Normal consumable losses including contact arc wear and end of electrical service life.
Invalid Documentation
Defaced nameplate, tampered serial number, no valid shipment certificate, or operation beyond the warranty period.
After-Sales Process
Submit the case
Send us the shipment documents, product nameplate information and a description of the fault.
Return for inspection
Faulty products are returned to the original factory for technical inspection.
Get the test report
A detailed test report is issued within 7 working days of receiving the product.
Resolution
Qualified manufacturing defects enjoy free after-sales service; man-made or conditional damage is handled on a paid basis.
Have a warranty claim or a question?
Send us your product details and we'll confirm your coverage and next steps within one business day. Bulk or project buyers can request our full after-sales support terms.
Beian New Energy Co., Ltd.
- AddressNo.78, Nan Tiancheng Road, Xiangcheng District, Suzhou, China
- Emailexport@xcontactor.com
- Tel+86 512 65107073
- Webwww.xcontactor.com
Warranty at a Glance
- Standard12-month factory warranty
- Starts fromShipment date (or agreed off-line date)
- Min. on replace3 months remaining coverage
- Test reportWithin 7 working days