Warranty

Warranty & After-Sales Service

Clear, fair warranty terms for every HV DC contactor, DC circuit breaker and EV component we supply.

1

Scope of Application

Which products this warranty covers

This warranty applies to all series of high-voltage DC contactors, DC circuit breakers, EV fuses, current sensors, connectors and power modules supplied by Beian New Energy Co., Ltd. from the following brands:

Hongfa Lazzen / Nader ALQ Albright Gigavac Hudson Sinofuse
…and other brands officially sold by Beian New Energy Co., Ltd.
2

Warranty Period

How long your coverage lasts
  • Standard Warranty: 12-month factory warranty, starting from the shipment date.
  • Extended Warranty: coverage beyond 12 months requires the operating conditions to be stated in writing in the contract; otherwise, the standard 12-month warranty applies.
3

Warranty Calculation Rules

How the warranty period is measured
  • Unless otherwise agreed, the warranty period is uniformly calculated from the shipment date.
  • For complete vehicle supporting projects, the start date may be agreed as the equipment off-line date in the contract.
  • Replacement products within the warranty period inherit the remaining warranty period of the original product.
  • If the remaining period is less than 3 months, a minimum 3-month warranty is guaranteed.
Good to know: your warranty travel time is always protected — even a replacement near the end of the term keeps at least 3 months of coverage.
4

Warranty Service Content

What we cover
  • Within the warranty period, if the original factory confirms product manufacturing defects after inspection, free product replacement or maintenance services will be provided.
  • The supplier shall bear the round-trip logistics costs of faulty products.
Exclusion of Indemnification

No indirect losses shall be compensated, including but not limited to: equipment downtime loss, disassembly and assembly labour costs, supporting equipment damage and project delay losses.

5

Warranty Exclusions

Warranty is invalid if any of the following applies

Rated Parameters Exceeded

Operation beyond nameplate ratings — including over-temperature, over-altitude, or harsh unprotected environments with corrosion or dust.

Improper Installation

Non-standard installation, incorrect or loose wiring, or operation without matching protective devices such as fuses and freewheeling diodes.

Unauthorized Handling

Unauthorized disassembly or modification, damage caused by human impact, water condensation, lightning surge and other external forces.

Normal Consumable Wear

Normal consumable losses including contact arc wear and end of electrical service life.

Invalid Documentation

Defaced nameplate, tampered serial number, no valid shipment certificate, or operation beyond the warranty period.

6

After-Sales Process

Simple, transparent steps to resolve any issue
1

Submit the case

Send us the shipment documents, product nameplate information and a description of the fault.

2

Return for inspection

Faulty products are returned to the original factory for technical inspection.

3

Get the test report

A detailed test report is issued within 7 working days of receiving the product.

4

Resolution

Qualified manufacturing defects enjoy free after-sales service; man-made or conditional damage is handled on a paid basis.

Have a warranty claim or a question?

Send us your product details and we'll confirm your coverage and next steps within one business day. Bulk or project buyers can request our full after-sales support terms.

Beian New Energy Co., Ltd.

Warranty at a Glance

  • Standard12-month factory warranty
  • Starts fromShipment date (or agreed off-line date)
  • Min. on replace3 months remaining coverage
  • Test reportWithin 7 working days