Privacy Policy

1. Information We Collect

When you browse or place an order on our site, we may collect the following information:

• Account & order details: your name, business name, email address, street address, post code, city, country, and telephone number.
• Account credentials: a password you choose to access your account (stored in encrypted form).
• Technical & usage data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

2. How We Use Your Information

• Process and fulfil your orders, and keep you updated on order status.
• Remember your details so you do not have to re-enter them on return visits.
• Help you quickly locate the products, information, and services most relevant to you.
• Improve our website content and the overall shopping experience.
• Alert you to new products, services, and offers (only where permitted or with your consent).

3. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, analyse site traffic, and measure the performance of our marketing. You can disable cookies in your browser settings; however, some features of the site may not function correctly.

4. Data Security

We use industry-standard encryption technology to protect your data in transit and at rest. All staff with access to personal information are bound by confidentiality agreements that forbid disclosure to any unauthorised individual or entity.

5. Information Sharing

We will not sell, trade, or rent your personally identifiable information to third parties as part of our regular business. We only share the minimum information necessary with trusted service providers — such as payment processors and shipping carriers — strictly to fulfil your order.

6. Your Rights & Choices

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Email & newsletter: You can unsubscribe at any time by using the link in any newsletter email, or by adjusting your subscription settings after logging in.

7. Children's Privacy

Our site is intended for business customers and is not directed to children under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date above. Continued use of the site after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this policy or your personal data, please reach out through our Contact page, WhatsApp, or email.